Companies spend a lot of time and money training their employees to treat their customers well. And, as a former head of several employee and leadership development functions, I strongly supported that effort. But what I think is even far more critical is hiring the right person in the first place. ... Read More »
Communication
Got a Major Change? Try These 2 Things
There's the old adage, "People hate change" and then there's its converse, "People love change." Both are true. It's not that people don't like change, they just don't like change they don't like. But, if you 1) provide CLARITY around the topic and 2) give people more CONTROL over their destiny, ... Read More »
Do I Really Have to Talk to People?
JP Morgan recently announced they are getting rid of voicemail. The cost is outweighing its value with more people using text and email. There are many more media options to communicate that voicemail wasn’t as effective, or used, as it’s too slow. By the time I leave a voicemail and you check it -- ... Read More »
It’s not a Communication Problem: 5 Ways to PLEAD for Alignment
How many times have you heard someone say "my manager needs communication training?" I have an undergraduate degree in Communications, another in Organizational Behavior, and a Masters in Business Administration and I don't even know what that means. But what I have come to realize is that ... Read More »
P.L.E.A.D. with your Partner; It’s guaranteed to go more smoothly
(In 2005, I traveled around the world and then went on to speak about the experience for the Sierra Club and REI. I created this concept to help people have more successful trips with their travel mates. I have had many people ask for me this information so below are the key points from that ... Read More »
