Companies spend a lot of time and money training their employees to treat their customers well. And, as a former head of several employee and leadership development functions, I strongly supported that effort. But what I think is even far more critical is hiring the right person in the first place. ... Read More »
Development
Got a Major Change? Try These 2 Things
There's the old adage, "People hate change" and then there's its converse, "People love change." Both are true. It's not that people don't like change, they just don't like change they don't like. But, if you 1) provide CLARITY around the topic and 2) give people more CONTROL over their destiny, ... Read More »
It’s not a TIME Problem but a PRIORITIZATION Problem
I'm too busy. I don't have time for that training class. I don't see how she finds time to exercise. These are all excuses and ones I'm sure you have uttered before. I know I have. It’s not that we don’t have time, it’s that we place a priority on something else. That's o.k but let's be ... Read More »
